This is where your journey begins! Please read these Booking Conditions carefully. They set out your agreement with TOTAL HOLIDAY OPTIONS and contain important information. We've tried to keep the legalese to a minimum, but please bear with us. TOTAL HOLIDAY OPTIONS is a registered trading name with its head office in India (New Delhi) and Wholesale offices in Australia (Sydney), New Zealand (Auckland).
By signing and or paying the non-refundable deposit you acknowledge you have read and agreed to the Booking Conditions. The Booking Conditions are binding when your booking is confirmed in writing to you or your travel agent.
The Private Tour Brochure is valid from 15 September 2013 to 14 September 2014 and Group Tour Brochure is valid from 15 September 2013 to 30 June 2015, unless otherwise specified.
2. Reservation and Deposit:
Please complete and forward the booking form (overleaf) with a non refundable deposit of $300 per person at the time of confirmation. For bookings at a value of less than $300, full payment is due at the time of booking. Some of the tours and ground arrangements may require a higher deposit of up to 50% to meet local tour operator's booking conditions. These details will be provided on confirmation. The deposit is required within 7 days of confirmation to hold the reservation. The booking confirmation will include balance amount due 60 days prior to departure. Failing to Prices are subject to change until paid in full. Failure to pay in full by due date may result in the automatic cancelation of your booking without refund of monies paid. Receipt of deposit will be taken as an understanding by the Company that the participant has checked their confirmed travel arrangements and has read and agrees to abide by the terms and conditions set forth in this brochure. Any verbal quote given is an estimate only of the price which will be subject to advice on confirmation of the reservation.
Prices in this brochure are based on costs and exchange rates as at 1 August 2013. Should these costs change it may be necessary to make a surcharge on the price of your holiday. However no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by TOTAL HOLIDAY OPTIONS. This does not apply to any tax charges or levies imposed by any government or their agencies. The air contents of tours are based on airfares applicable as at the above brochure validity date. As airline prices are constantly changing it may be necessary to impose an air surcharge any time up to departure. The package prices are only on cash, cheque or direct bank transfer purchase only. Payment by credit card will incur an additional 3% bank fee of the total travel arrangements at the time of payment.
All arrangements are strictly subject to availability at the time of booking. We recommend that you book as early as possible especially during the peak season months from October to April.
5. Last Moment Changes:
After commencement of the travel any changes requested by the client, additional cost incurred must be paid in full at the time of request.
6. Single to Twin Passengers:
Passengers wishing to share will pay the twin share price. If someone is not compatible with the person they have been matched up with, any additional costs incurred to assist with changing their room type will be at the passenger's expense and subject to availability. Smoking is not permitted in hotel rooms.
7. Special requirement:
You are responsible to make us aware should you have any specific travelling needs at the time of booking. Special room and dietary requests will be accepted and passed on to the hotels but cannot be guaranteed. Meal plans include breakfast and/or dinner as mentioned.
8. Not Included in the Tour Cost:
Visa and passport cost, vaccination and medical expense, any type of insurance, excess baggage, extra meals, mini bar, room service, additional excursions, laundry, beverages, souvenirs, tipping, postage, phone calls, internet, none collectable taxes, items of a personal nature and anything not mentioned in includes column of your quote.
9. Cancellations/Transfer of Booking:
In the event of cancellation following per person per booking cancelation fee applies. Departure is calculated from the first date of services booked with TOTAL HOLIDAY OPTIONS
- 60 days or more prior to departure, Loss of deposit
- Less than 60 days before departure Up to 50% of cost
- Less than 30 days before departure Up to 100% of cost
If you wish to cancel your existing booking and transfer to a new departure date, the above cancellation fees will still apply. Cancellations fees for some product in this brochure may vary from those stated about. Please check with TOTAL HOLIDAY OPTIONS at time of booking.
Regrettably cancellation charges cannot be waived. There will be no exceptions. No refunds on unused or missed out services due to any unforeseen circumstances after departure from original city. Please note that employees of any overseas suppliers are not authorised by TOTAL HOLIDAY OPTIONS to make any undertakings to our clients in respect of refunds or other matters.
Cancelation of air and rail arrangement will be subject to fees charged in accordance with the type of airfare tariff regulations.
10. Cancellation by TOTAL HOLIDAY OPTIONS:
Every tour is guaranteed departure with minimum one person in private car tour and group tour as mentioned in tour itinerary. The company reserve rights to cancel any tour due to any unforeseen circumstances and will advise you soon as possible. We stress that occurs very rare, however in such eventuality company will make every endeavour to offer substitute arrangements of a similar nature, standard and cost. If the arrangements offered are not acceptable to you, a full amount, except any penalty charged by airlines and any third party will be refunded. TOTAL HOLIDAY OPTIONS takes no responsibility of any loss incur due to the tour cancellation.
The loyalty discount offered in the brochure are given on the lowest price tour package and cannot be combined with any other offer or discount. Company reserve right to withdraw or change these offers any time.
12. Errors & Omissions:
We reserve rights to correct any errors in price quoted or calculated for any services and notify you soon as possible.
13. Hotel Descriptions, Maps and Photos:
Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information and may not necessarily reflect actual routings location or services. Hotel room photographs many not be specific to the actual room occupied.
14. Room & Bedding configuration:
All the accommodation quoted in the itinerary we considered lead-in or base category room unless requested. Double room is fitted with double bed or twin beds, single room may be smaller than other room and it depends on hotel to hotel. Triple rooms usually offered double bed with an additional roll away, mattress or fold away bed for third person in same size room which sometime may be crowded.
15. Travelling with Children:
In hotel where child stay from free is generally room paid for two adult and expected children to share parent's bed. Hotel will not provided extra bed and additional charges may be levied for child meal and extra bed. Additional room is charged an adult rate even if child stays without adult.
Children's fares are available on application but please note that children under 5 are only permitted on private car tour and not permitted on any group journeys. Client will be responsible for the health, safety and security of their children.
16. Fitness and Participation:
We strive to ensure your arrangements are delivered smoothly, how ever there are times when problem arise while on tour. If the client is not satisfied with any aspect of their arranAll Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the day-to-day activities mentioned in the itinerary of their chosen tour. Most of the tours require walking while visiting monuments, parks, bazaars etc during sightseeing tours. Some tours may require walking, climbing, cycling, trekking, embarking and disembarking boats etc. Clients agree to accept the authority and decisions of the Company's employees, tour leaders, and agents whilst on tour. If in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and the Company will not be liable to pay any compensation whatsoever to such Client.
Travellers, who have per-existing medical condition that affects their fitness to travel or any medical dietary requirement, must be advised at the time of booking. We recommend all travellers should visit their Doctor for these aforementioned purposes and/or to confirm that they are physically able to undertake the day-to-day requirements of the tour.
17. Passport Visa and Vaccinations:
It is mandatory that you familiarise yourself with any visa and health requirements that may be applicable in the countries you are visiting. You are responsible for all entry exist, health laws, regulations, orders, demands or requirements of countries visited or transited. Please note that passport and visa requirements are not the responsibility of TOTAL HOLIDAY OPTIONS or that of your travel agent and both parties cannot be held liable for any loss or expense due to the failure to comply with the above.
It is a condition of booking one of our tours that travellers are adequately insured for the full duration of their travel arrangements in respect of illness, injury, death, loss of baggage and personal item cancellation and curtailment. We strongly recommend that you take suitable travel insurance at the time of booking.
19. Local Laws:
All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that it may otherwise have under the Contract.
20. Complaints & Claims:
We strive to ensure your arrangements are delivered smoothly, how ever there are times when problem arise while on tour. If the client is not satisfied with any aspect of their arrangements they must immediately bring it to attention of the local office manager at the time so that they may use their reasonable endeavours to rectify the situation. If problem can not be resolved you should contact on emergency phone line provided in your documents. Failure to complain at the time will affect the Client's ability to claim compensation from the Company. Should the problem remain unsolved during journey you should send us written correspondence detailing the nature of complaint as well as the effort you made to resolve the problem while on tour. Please send your correspondence with supporting within 28 days of the completion of the tour. No complaint or claim will be considered if made after this period.
It is the Client's responsibility to ensure that he and the members of his Party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel staff, guide, driver, airline staff etc.) and the Company have the right to terminate arrangements made on the Client's behalf, in which case the Company's responsibility to the Client ceases immediately. Therefore, the Company will not be liable for any refunds, payment of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Client will be liable to reimburse the Company for any expenses whatsoever that it incurs as a result of such behaviour.
22. Liability Disclaimer:
TOTAL HOLIDAY OPTIONS (herewith called the company) advises that the passengers should familiarise themselves with the services, quality, location, terms and conditions of our supplier such as hotel, transporter, airlines before booking. TOTAL HOLIDAY OPTIONS will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise committed by the suppliers of transportation vehicle, hotels, restaurants or attractions used in connection with the tours. While the Company will use its best endeavours to operate all tours as advertised reasonable changes in the itinerary or services may be made without notice where deemed necessary or advisable by the Company. No refund will be made for any unused services which are included in the tour price. The information detailed in the Company brochure range, including pricing is correct to the best of the Company's knowledge at the time of print. The Company however accepts no liability for innocent inaccuracies contained herein.
23. Airlines Baggage Allowance:
Though we do not have any luggage limit while travelling by coach or car but airlines are frequently changing there luggage allowance policy. Domestic airfare included in our tour includes current baggage allowance which may change at the time of booking. Since these circumstances are beyond our control and you may have to pay additional charges at the airport for any extra baggage as per airlines policy. We recommend you check with your agent for correct luggage allowance in your international and domestic flight before travelling.
Considerable care has been taken to while preparing this brochure but circumstances not within TOTAL HOLIDAY OPTONS control may enforce in changes in Itineraries, accommodations, costs in which case you will be informed as soon as possible. Due to unforeseen circumstances TOTAL HOLIDAY OPTIONS reserves the right to change hotel to similar category. TOTAL HOLIDAY OPTIONS may update these terms and conditions at any time. Any changes to these terms and conditions made after booking will be advice to you soon as possible.
Client's documentation will be forwarded two (2) weeks prior to departure unless requested.
26. Agent Responsibilities:
It is the travel agent responsibility to ensure that client is carrying correct travelling documents and is aware of full booking terms and conditions of TOTAL HOLIDAY OPTIONS.
27. Client Responsibility:
Though we take utmost care while selecting accommodation to ensure you enjoy conformable stay but accommodation standard in India, Sri Lanka, Nepal and Bhutan vary quite drastically through the region. Since most of the booking is made far in advance its client responsibility to advise us at the time of confirmation should they have any concern or like to change any accommodation included in the itinerary. Any changes after confirmation may incur penalty.
You give TOTAL HOLIDAY OPTIONS permission to use your tour picture in the brochure, advertising material or website to support authenticity of the tour and services.
29. Force Majeure:
"Force Majeure" means any event which TOTAL HOLIDAY OPTIONS could not, even with all due care, foresee or avoid. Force Majeure covers events such as war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and similar events beyond our control. In the case of force Majeure TOTAL HOLIDAY OPTIONS will not accept liability, and reserve the right to change and cancel trip.
30. Consular Advice:
We strongly recommend that you familiarise yourself with the latest government consular advice and information before making booking and prior to departure by calling or visiting websites of the department of foreign affairs and trade.